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    The Investigative Services Unit (ISU) investigates complaints against health care practitioners and facilities/establishments regulated by the Department of Health.  Unlicensed activity complaints are investigated as well.  ISU functions as the investigative arm of the division.  ISU includes a staff of professional investigators and senior pharmacists who conduct interviews, collect documents and evidence, prepare investigative reports for the Prosecution Services Unit and serve subpoenas and official orders of the department.

    The Investigative Process
    The Consumer Services Unit refers complaints to the ISU field office closest to where the incident occurred.

    Complaints that present an immediate threat to public safety are given priority; however, all complaints are investigated as timely as possible.  When the complaint is assigned to an investigator, the complainant will be contacted and given the opportunity to provide additional information.

    A thorough investigation will be conducted.  The steps taken in the investigation are determined by the specifics of the allegations. 

    Generally, the investigative steps include the following:
    • Obtaining medical records, documentation and evidence related to the complaint
    • Locating and interviewing the complainant, the patient, the subject and any witnesses
    • Drafting and serving subpoenas for necessary information

    After the information is collected and interviews are conducted, the investigator will write an investigative report.  The report is forwarded to the department’s attorneys for legal review.

    Investigative Services Field Offices

    ALACHUA
    14101 NW Hwy. 441-Suite #700
    Alachua, FL 32615-5669
    Telephone: (386) 418-5330

    County Coverage: Alachua, Marion, Putnam, Columbia, Suwannee, Levy, Bradford, Citrus, Dixie, Gilchrist, Hamilton, Lafayette, Lake, Sumter, Union

    FT. LAUDERDALE
    N. Broward Regional Service Center
    1400 W. Commercial Blvd., 130-J
    Ft. Lauderdale, FL 33309
    Telephone: (954) 202-3250

    County Coverage: Broward

    FT. MYERS
    2295 Victoria Ave., Suite 319
    Ft. Myers, FL 33901
    Telephone: (239) 338-2621

    County Coverage: Lee, Highlands, DeSoto, Hendry, Charlotte, Glades, Collier

    JACKSONVILLE
    921 N. Davis St., Bldg A, Suite 145
    Jacksonville, FL 32209
    Telephone: (904) 359-6680

    County Coverage: Duval, Volusia, St. Johns, Nassau, Clay, Baker, Flagler

    MIAMI
    Doral Center
    Manchester Bldg., 1-M101
    8355 NW 53rd St.
    Miami, FL 33166
    Telephone: (305) 470-5800

    County Coverage: Dade, Monroe

    ORLANDO
    400 West Robinson St., S-827
    Orlando, FL 32801
    Telephone: (407) 245-0978

    County Coverage: Orange, Osceola, Seminole, Brevard

    PENSACOLA
    5016 North Davis Hwy.
    Pensacola, FL 32503-2102
    Telephone: (850) 475-5474

    County Coverage: Escambia, Bay, Santa Rosa, Walton, Okaloosa, Washington, Holmes

    ST. PETERSBURG
    Sebring Bldg., 3rd Floor
    525 Mirror Lake Dr., Suite 310A
    St. Petersburg, FL 33701
    Telephone: (727) 552-1145

    County Coverage: Pinellas, Pasco, Hernando

    TALLAHASSEE
    4052 Bald Cypress Way Bin C-70
    Tallahassee, FL 32399-3270
    Telephone: (850) 245-4478

    County Coverage: Leon, Gadsden, Jackson, Madison, Taylor, Jefferson, Calhoun, Franklin, Wakulla, Gulf, Liberty

    TAMPA
    6800 N. Dale Mabry Hwy., #220
    Tampa, FL 33614
    Telephone: (813) 873-4777

    County Coverage: Hillsborough, Polk, Hardee, Manatee, Sarasota

    WEST PALM BEACH
    1720 East Tiffany Dr., 202-A
    West Palm Beach, FL 33407
    Telephone: (561) 840-0191

    County Coverage: Palm Beach, St. Lucie, Indian River, Martin, Okeechobee